ARTIFICIAL INTELLIGENCE AND THE BANKING SECTOR

 

Artificial
Intelligence came to our lives from the pages of tales and fiction books just
as many other technological advancements. People dreamt about machines being able
to solve problems for them.

 

 
 
From the
day the term Artificial Intelligence came into existence, it has gradually become
an integral part of the most demanding and fast-paced industries.
Forward-thinking
businesses like UBA, actively explore the AI use in finance and other areas to
get a competitive edge on the market.
 
More
often than not, we don’t realize how much Artificial Intelligence is involved
in our day-to-day life. In this article, UBA’s Group Head, Online Digital Banking,
Austine Abolusoro explores Riding The
Wave Of Artificial Intelligence In The Banking Sector.
 
 
Ever
since the term Artificial Intelligence was coined by John McCarthy, the field
of Artificial Intelligence has moved through many phases. The subject of
Artificial Intelligence actually predates personal computing, it all started
with “an ancient wish to forge the gods.” as Pamela McCorduck would
put it.
 
In
1950, Alan Toring, the English Mathematician published a paper in which he
deduced the possibility of creating a machine that ‘thinks’.
  This laid the foundation for the Dartmouth
College conference in 1956 during which John MacCathy; an Assistant Professor
of Mathematics would suggest a name for the field of computer science that
would focus on the ability of computer systems to simulate learning.
Beyond
the University Walls Today, advancement in AI has moved fast beyond the
University walls into the business world and into our everyday lives. From the
personal assistant on our mobile devices to the autonomous vehicles on the
streets of San Francisco, AI is advancing it’s course in our spaces. However,
experts in this field would argue that all we have seen so far still fall
within what is called ‘Narrow AI”. Artificial Intelligence is the development
of machines that would think and act as humans. We do not have anything near
that today, but there is a possibility that in less than twenty years, we may
have such machines that could be as intelligent or even more intelligent than
humans.
 
Banking
and AI The current wave of AI as we have seen, has not left any field
untouched. AI is now a multi billion – dollar industry and will be a major
contributor in GDPs of major economies of the world in just less than ten
years.
The
Banking Industry has not lagged behind in this technology advancement.  With the transformation of banking business
from traditional to digital, banks now jump at any technology that could create
opportunities for differentiation and deliver unique customer experience.
 
As
competition amongst banks get stiffer and customer’s needs and choices become
more complicated, the winners are those that will be able deliver personalized
experience to their customers based on accurate analysis of data and deployment
of intelligent solutions.
This article was originally featured in the April edition of INTO AFRICA, a publication written
by the professionals, for professionals, investors, policymakers, advancing
and providing fresh insight into Africa’s emerging markets through renowned
thought leadership and peer-to-peer knowledge-sharing.

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