Frequently Asked Questions
We aim to help you through the banking process and also provide answers about our products & services
We are here to answer all questions
Having issues or difficulties accessing or understanding your accounts?
Here are few questions that are recently asked.
Or choose a category to quickly find the help you need
General Frequently Asked Questions
Please call the customer fulfillment center on 07002255822 or send an email to cfc@ubagroup.com
This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822
NUBAN is your bank account number
Maximum transfer limit on the mobile app is 200,000 and be extended to a maximum of 5 million naira only
This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822
Your mobile banking ID is your mobile number
Maximum transfer limit on the mobile app is 200,000 and be extended to a maximum of 5 million naira only
4 Million- International
300,000- Local
Transfer Limits may vary based on class of account or what digital channel is being used for the transaction
Visit setting,>>self service>> transfer limit to increase your limit
Retail – 10 Million Daily
SME-500 Million
Corporate – 1Billion
Visit setting,>>self service>> transfer limit to increase your limit
The Federal Government of Nigeria (FGN) released a policy directing all banks to apply a Stamp Duty Charge of N50 when you receive N10,000 and above effective February 1, 2020. This fee is remitted straight to the Central Bank of Nigeria (CBN).
Please confirm what limit is applicable to you from the table above. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits
You can enroll on Internet Banking without visiting a UBA Business Office by clicking on download at the top of this page and clicking on the link for enrollment over the internet, you would require the latest version of Adobe reader on your PC and an image of an acceptable means of identification to apply. The form can be returned via email, by sending the completed form to: virtual.enrollment@ubagroup.com
There are flexible options for enrollment/registration. They include:
- Instant Self-Registration – with your debit card, individual customers can start and finish enrollment from our Internet Banking login page ibank.ubagroup.com by clicking Instant Self-Registration button. It takes about 40s to complete this process!
- Enrollment with Virtual Enrollment Form – There is also another option for both individuals and corporates to enroll with the interactive online PDF forms. The link to the forms are pasted below:
- Enrollment through our Business Offices – You can walk into any of our Business Offices to fill a form to be enrolled on Internet Banking. Corporate customers can also give instruction on their letterhead to RMs or Business Offices to enroll their desired users – there is no limit to the number of users who can be enrolled under a corporate user
Yes, when you enroll for UBA’s Internet Banking Service, Internet Banking, You Can specify which accounts you want access to over the internet and can have access to all of them using one single user ID.
On Internet Banking Home Page, https://ibank.ub agroup.com, please click on forgot your password? Link, enter your Internet Banking USER ID on next screen and submit, then provide an answer to any security question set by you and a new password is automatically generated and sent to your registered e-mail address.
Getting started again is easy! Click forgot user ID? To retrieve your user ID, then, click forgot password? to retrieve your password. Now, you are good to go
Please click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com
Retail Limits
| Token Type | Indemnity in Place | Transaction Value-date | Per Tranx | Per Day |
|---|---|---|---|---|
| One Time Password (OTP) | N/A | Instant | 200k | 200k |
| Secure Pass(Hard/Soft) | No | Instant | 1M | 1M |
| Secure Pass(Hard/Soft) | Yes | Instant | 2.5M | 5M |
| Secure Pass(Hard/Soft) | Yes | NEFT | 2.5M | 10M |
Corporate Limits
| Token Type | Indemnity in Place | Transaction Value-date | Business Segment | Per Tranx | Per Day |
|---|---|---|---|---|---|
| One Time Password (OTP) | N/A | N/A | — | N/A | N/A |
| Secure Pass(Hard/Soft) | No | Instant | All Segment | 10M | 10M |
| Secure Pass(Hard/Soft) | Yes | Instant | SME I | 100M | 100M |
| Secure Pass(Hard/Soft) | Yes | Instant | SME II | 100M | 500M |
| Secure Pass(Hard/Soft) | Yes | Instant | Medium Corporate | 100M | 1B |
| Secure Pass(Hard/Soft) | Yes | Instant | Large Corporate | 100M | 1B and Above |
| Secure Pass(Hard/Soft) | Yes | NEFT | All Segments | 100M | 100M |
Our Internet Banking is very secure, we have gone to great extent to protect you and your funds when using Internet Banking, you have two level authentication (password + token) available each time you transact on Internet Banking, we have also introduced an Image and Phrase Security feature to guard against phished site. In Addition, there’s the virtual keyboard for use on open networks and public spaces so that key loggers will not capture your details.
Internet Banking is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com
Internet Banking can be accessed from any internet-enabled devices – computer, laptop, smart phones etc. via https://ibank.ubagroup.com. For ease of access and use, you can download Internet Banking apps from stores.
In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc, as a hint, the last 3 digits of the account used is stated in the body of the e-mail you received.
You can change your USER ID anytime you wish. Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.
AGMESIS Loan
AGSMEIS means Agri-Business Small and Medium Enterprise Investment Scheme is a loan of 5% per annum implemented by the central bank of Nigeria through UBA as a disbursing bank for empowering potential entrepreneurs with the necessary equipment and working capital to kick start their businesses.
Central Bank of Nigeria Entrepreneurship Development Institutions are public and private institutions approved by the Central Bank of Nigeria to carry out vocational and entrepreneurship training for Entrepreneurs and SMEs
All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry
Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.
YES. To be qualified to assess this loan you need to be trained and certified by any of CBN approved Entrepreneurial Development Centers closest to you. Accredited EDIs are all over the nation.
In an instance of asset acquisition; the asset acquired becomes the collateral and must be registered with National Collateral Registry(NCR).
For Working Capital Loan of N500,000 and below; the collateral is Personal Guarantee of the borrower.
If the working capital is above N500k, the obligor will submit a receipt of assets previously purchased, to cover the balance of the exposure
Only eligible entrepreneurs that have been trained and certified will submit their application forms to the EDIs indicating United Bank for Africa as the disbursing bank for onward submission to CBN.
One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.
You can get this information from our SME page on our website or visit the closest branch to you, to inquire of an EDI closest to you.
Personal loans
Personal loan is an uncollaterised loan accessible to staff of approved companies, whose salary accounts are domiciled with UBA.
– If you are an employee of a private firm, the minimum loan amount you can apply for is N100,000 (One Hundred Thousand Naira only)
– If you are an employee of a civil organisation, the minimum loan amount you can apply for is N50,000 (Fifty Thousand Naira only).
– If you are an employee of the private sector, the maximum loan amount you can apply for is N30,000,000.00 (Thirty Million Naira Only)
– If you are an employee of the civil service, the maximum loan amount you can apply for is N20,000,000.00 (Twenty Million Naira Only)
N.B: Maximum loan amount is subject to applicant’s net monthly/annual salary.
– A customer in the private sector can enjoy loans for a tenor up to 60 months.
– A customer in the civil service, you can get loans for a tenor of up to 48 months.
No hidden charges, No management fee
Yes, applicant must not be less than 18 years at loan application date and should not be older than 55 years at loan maturity date.
Yes, you can
Personal Loan will be availed immediately after a successful application.
- Customer must maintain an active salary account with UBA.
- Customer must not have a history of dud cheques.
- Customer must have a satisfactory credit report.
- As many times as you may require, as long as you have not exceeded your eligible limit.
– To apply for any of UBA Consumer loan, a customer walks into the nearest Business Office and submits an application or sends an E-mail to his/her Relationship Manager to process the loan request.
– Or apply through any of the bank’s channel; Leo, mobile app, internet banking
To enjoy any of our loan products, you would need to open a UBA current account. Kindly walk into any UBA Business Office nearest to you or click here
The loan products currently available is:
– The UBA Personal Loan Product
– Asset Finance
– Auto Loans
– To be eligible to obtain a loan facility, the following criteria are to be met:
– You must be a confirmed staff
– Your employer must be on the approved list of organizations for Personal Loans
– Net monthly salary should not be less than N12,000 (Twelve Thousand Naira).
– To obtain the UBA Personal Loan, you would need to provide the following documents:
– A duly completed Loan Application Form.
– A copy of your pay slip and bank statement of account indicating salary inflows in the last 6 months.
– A letter of awareness from your current employer.
– A letter of Introduction and Awareness from your current employer.
– Positive credit search reports
– No, please. To be eligible to apply for the UBA Personal Loan Product, you must have been confirmed as a staff by your organisation.
Bumper Account
Yes! Just dial *919*20# to open a Bumper account, save N5,000 monthly and you could be the next winner.
To migrate your existing savings account, dial *919*20*1# only in Nigeria.
To see UBA subsidiary country codes click here
All individuals
- N6,500 and above
Several exciting rewards such as a Grand prize of N 2million Naira cash reward, 100,000 naira shopping allowance per month for a year, consolation cash prizes of N500,000 and so much more.
- 1 Recent Passport Photograph
- Valid means of ID
- Utility Bill for Nigerian Nationals
- Valid Resident Permit – for Foreign Nationals
Yes, you can get a debit card on your UBA Bumper Account
Yes, for foreigners that reside in Nigeria
It is a special draw conducted for customers in a group, cluster or location (associations, markets, organizations etc.) who open UBA Bumper accounts within a specific period. This means that only customers from an identified cluster will emerge as winners in the draw.
To promote credibility of the UBA Bumper Reward Scheme, increase product awareness and drive sales acquisition in specific areas.
Your UBA Bumper account number
No, please. Accounts without BVN will not be considered for the UBA Bumper targeted draw.
All accounts without complete documentation will not qualify for the draw. However, accounts with CAV pending can be considered for the draw.
YES. These customers will still be eligible to win in the monthly and quarterly draws. (Subject to the qualifying criteria for these draws)
– Rent for a year
– Shopping Vouchers
– Get paid for a year
– Cash prizes and lots more
Diaspora Account
– Customer goes online via the web link https://aop.ubagroup.com/SignUpProcess/step2disapora
– Inputs all required data filled.
– Uploads document.
– Clicks on the submit button to open Diaspora account
– Downloads the video Banking app
– Signs up and logs in
– Initiate a call to authenticate document.
– A CFC Rep, downloads the contact details of customer, and initiate the call via WhatsApp video call to validates customer details and complete the account opening process.
FX Accounts
The FX Mart service is available in all UBA Business Offices.
PTA stands for Personal Travel Allowance.
BTA stands for Business Travel Allowance.
No, UBA FX Mart will sell to both a ccount holders and walk – in customers.
Absolutely, as long as the quarterly limit for PTA/BTA is not exceeded. The US dollar is the base currency.
No, you can only purchase one allowance at a time.
Foreign exchange can be purchased by holders of Nigerian passports who are 18 years and above
Yes you can. The minimum purchase amount is $100 or it’s equivalent in other currencies.
At this time, FXMart only deals with the three major world currencies, US Dollar, British Pounds and the Euro.
Home Account
The Home Account for Diasporas in Africa is a unique product that offers bank accounts with adjoining products in both the resident countries and in Nigeria at the point of onboarding.
– Every Nigerian who lives outside the shore of Nigeria within African countries with UBA presence.
– African Expatriates living in Nigeria.
– One home transfer per month from Expatriate account to Diaspora account will be free of charges (Africash-based account-to-account transfers)
– Diaspora debit card will be free of charge
– Free Issuance on the first debit card
– Interest rate of 4.05% on the naira savings account
– Access to UBA global network
– Online account opening gives customers immediate access to banking facilities
– International Passport with valid Resident Visa or Work Permit
– Proof of Address (Utility Bill Not Exceeding Last 2 Months or Last 6 Months Bank Statement)
– The CRO sends an email to country of residence to verify and confirm the proof of address as provided in the document for Home account to be opened.
– 2 passport photographs
– References for current accounts
Kiddies Account
Documents required
– Child’s birth certificate or International Passport
– 1 Passport Photograph each of parent/guardian and child ID
– Parent’s valid ID (National ID/ Driver’s License/ Permanent Voters card/ International Passport)
– Utility Bill within 3 months from account opening date
-The parent/ guardian till the child comes of age
-N1,000 (accounts opened on zero balance must be funded within 48 hours)
No, however you can access the accounts via our other digital channels.
Several exciting rewards such as:
– Earn 13th Month Reward.
– A chance to partake in the scholarship scheme.
– Annual interest of 4.05% (payable monthly)
– Complimentary invites to UBA Kiddies events.
The 13th month reward is an amount paid to UBA kiddies customers at the end of each year. If they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of N5,000 to begin
NO, you will not qualify for the 13th month bonus if you do not have a target savings plan.
If you withdraw funds early, you will not be eligible for the 13th month bonus that year.
However, your plan will remain in effect and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.
Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan – however, you will no longer be eligible for the 13th month bonus.
NextGen
Documents required
– A duly completed account opening form
– One passport photo of Student / Corp Member
Tier 1 KYC (partial): Student / departmental / faculty ID card / NYSC card (for Corp members)
Tier 3 KYC (full): Evidence of Studentship / Corps membership (e.g. Student / Corp Member ID, Admission / Posting letter) , one of the following: Voter’s card / national ID / national driver’s license / international passport and one of the following: utility bill, school fees receipt, hostel allocation document
Funding
No minimum Opening Balance
A Savings account will be opened when you present a passport photograph and valid photo ID. However, with your School ID/admission letter, your account can be converted to a UBA NextGen account.
– Yes, please. The UBA NextGen Account is for students of any tertiary institution including Colleges, Universities, Technical/Vocational Institutions, Polytechnics.
– National Youth Service Corps members with valid NYSC cards are also eligible for the UBA NextGen Account.
– For Tier 1 KYC, the following means of ID are acceptable.
- Student ID Card OR Departmental ID Card OR Faculty ID Card
- NYSC ID card
– For Tier 3 KYC IDs, the following means of ID are acceptable.
- International Passport OR Voters Card OR National ID OR Driver’s License; but must also provide evidence of being a student / corp member
The customer will need to provide an Admission Letter OR Clearance Letter OR Call up Letter that shows at least the following information: Passport Photo, Name, Sex, Student/Registration Nos., Faculty/Department.
– On Campus at University events organized by UBA
– On Camp
– Online
– At the Branch
You can, but if you are a Tertiary student or Corp member, the UBA NextGen account will better meet your needs than the General Savings account.
– The Savings account is a basic savings account.
– As a Tertiary student or Corp member, the NextGen account will better meet your lifestyle needs.
– You stand a chance to win pocket money for a year in our targeted draws
– Your first debit card is issued at only half the regular cost
– You get to attend all campus events
No – the account must be funded with at least the card fee (@ 50% discount) to get a debit card.
No minimum account opening balance
– Yes, you can get a debit card on your UBA NextGen account at a discount of 50% for your first card.
– A chance to win Pocket Money for a Year
– A chance to become a UBA campus Ambassador
– Complimentary invites to NextGen events and Master classes
– No sms charge and card maintenance fee
-And so much more
– Simply open your account and maintain a minimum balance of N5000
SME
The SME Business Account is designed to support micro, small and medium-sized businesses, which are deterred by CAMF charges to own a business current account. The UBA SME account will offer very minimum fees with lots of value-added propositions to enable MSMEs build capacity.
The account is in three variants, representing different turnover bands and monthly fees.
All MSME sectors and segments with maximum annual turnover of N600MM
| PARAMETER | MICRO | SMALL | SMALL |
|---|---|---|---|
| SCHEME CODE | SMEMI | SMSML | SMMED |
| Opening Balance | 20,000 | 100,000 | 500,000 |
| Monthly Minimum Turnover Band | N2.5M-9.99M | N10M-49.99M | N50M-100M |
| Fixed Monthly Charge (VAT Inclusive) | N1,050 | N5,250 | N10,500 |
| Default CAMF (if turnover falls below Minimum Turnover) | N1/Mille on Turnover | N0.9/Mille on Turnove | N0.8/Mille on Turnover |
Cot free when customer achieves his/her minimum threshold.
Yes. You can do a scheme code change for an active account. You can also resuscitate dormant account into this new account.
Customer with turnover above 100 Million can do the medium VARIANT of the SME account. We will only charge such customer a concessionary CAMF of N0.6/mille for the excess of 100 million in a particular month.
There is no Minimum operating balance but a minimum opening balance.
Customer is charged the Fixed Monthly Charge for the width the customer exceeded into.
- Fixed Monthly Charges
- Access to business loans
- On boarding on digital collection solutions
- Access to MSME masterclasses and advisory.
- Access to the bank’s SME events and fairs.
- Access to a free online marketplace (as applicable)
Teens Account
UBA Teens is a basic savings account for teenagers. The objective of the account is to give them a sense of inclusion in planning their finances, carrying out transactions and learning to save.
– 50% discount on first debit card issuance
– 13th Month Reward with a maintenance of an SI for 12 months at a minimum of N5,000 (Target-Plan). 10% of the monthly Target plan amount is paid to the customer
– Consistent maintenance of SI above N10,000 for 6 month stand a chance to partake in the Scholarship scheme
– Opportunity for Internship with the Bank
Forms
– Personal Account Opening Form (To be completed by parents with parent’s information or with guardian’s information)
– Signature Specimen form (To be completed by parent or guardian)
Documents required
– Birth Certificate or international passport of the child/teenager.
– One passport photo each of parent or guardian and child/teenager
– Valid and acceptable means of Identification for parent/guardian (e.g. Intl. Passport/Driver’s License/Voters Card)
– Recent Utility bill
Funds
– Minimum Opening Balance of N3,000
– Minimum Operating Balance of N 1,000
-The parent/ guardian till the child comes of age
Yes. First issuance is at a discount of 50%.
New-to-Bank Teen customers by completing the Teens Debit Card section of the Account Opening Form.
Existing Teen customers by completing the Teens Debit Card section of the Debit Card Request Form
The debit card is at 50% discount for first issuance and the standard charge applies for lost or expired cards.
Parents/guardians can monitor teens’ account activity including balance information and recent transactions through online banking/Mobile App/USSD.
Yes. As the signatory on the account, you can transfer money from your child’s account to another account at UBA.
Yes. You can either deposit cash or transfer into the account.
Yes. But Only from a full KYC Teens account
Transaction limits can only be defined and changed by parents/guardians. In addition, parents/guardians can monitor teens’ account activity through online/mobile/USSD banking.
Yes. But only for a full KYC Teens account
The 13th month reward is an amount paid to UBA Teens customers at the end of each year. If they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of N5,000 to begin.
NO, you will not qualify for the 13th month bonus if you do not have a target savings plan
If you withdraw funds early, you will not be eligible for the 13th month bonus that year.
However, your plan will remain in effect and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.
Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan –however you will no longer be eligible for the 13th month bonus.
To begin, simply maintain a Standing Instruction of minimum of N10,000 for 6 consecutive months (Without withdrawals)
Zero Instant Savings Account
The Zero Instant Savings Account is a savings account that can be opened without immediate funding. It is designed to encourage the unbanked and the under-banked to open a savings account.
– One Passport Photograph
– Name
– Telephone number
– Address
– Place and Date of birth
– Gender
Maximum single deposit of N50, 000.
No, simply click to dial *919*20# or open a zero account via our website.
UBA Internet Banking
Internet Banking is available to both Corporate and Retail Banking Customers. You can carry out secure online transactions, payments of all types, and also monitor initiated transactions.
Internet Banking can be accessed from any internet-enabled device – computer, laptop, smart phone etc. via https://ibank.ubagroup.com.
There are 3 ways to register for Internet Banking
Instant Self-Registration
o Visit https://ibank.ubagroup.com and click the “Instant Self-Registration” button to start and complete the enrolment process. It takes less than 2 Minutes to complete
Enrolment via account opening:
o Visit any UBA branch to open an account and get enrolled on Internet Banking during this process .
Enrolment with an Internet Banking Enrolment Form:
o This option allows individual and corporate account holders to enroll using our interactive online PDF forms listed below.
- – Internet Banking Virtual Channel Enrolment Form {Hyperlink text}
- – Individual Internet Banking Virtual Channel Enrolment Form – Corporate
Enrolment through our Business Offices:
- – Existing customers can walk into any of our branches to fill in an Internet Banking enrollment form.
- – Corporate customers can write instruction to enroll their desired users using their letterhead and submit to RMs or Business Offices – there is no limit to the number of users who can be enrolled under a corporate user
This happens when you are trying to perform a transaction above your current transaction limit. To increase your transaction limits, simply You may need to give an instruction and execute indemnity at any of our Business Office for higher limits.
Yes, our internet banking platform is available 24/7 and is accessible anywhere in the world.
If you have forgotten your password, you can reset it by selecting the forgot password option on the sign in page, type in your USER ID and follow the prompts.
Your password must contain a minimum of six characters and alphanumeric.
You can change your USER ID at any time. Click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.
Yes, you can use either your hard token or soft token to complete your transaction.
Retail Customers
| Token Type |
Indemnity in Place |
Transaction Value Date |
Per Transaction | Per day |
|---|---|---|---|---|
|
One Time Password (OTP) |
N/A |
Instant |
200k |
200k |
|
Secure Pass (Hard/Soft) |
No |
Instant |
1M |
1M |
|
Secure Pass (Hard/Soft) |
Yes |
Instant |
5M |
5M |
|
Secure Pass (Hard/Soft) |
Yes |
NEFT |
5M |
10M |
Corporate Customers
| Token Type |
Indemnity in Place |
Transaction Value Date |
Business Segment | Per Transaction | Per day |
|---|---|---|---|---|---|
|
Secure Pass (Hard/Soft) |
No |
Instant |
All segments |
10M |
10M |
|
Secure Pass (Hard/Soft) |
Yes |
Instant |
SME I |
100M |
100M |
|
Secure Pass (Hard/Soft) |
Yes |
Instant |
SME II |
100M |
500M |
|
Secure Pass (Hard/Soft) |
Yes |
Instant |
Medium Corporate |
100M |
1B and Above |
|
Secure Pass (Hard/Soft) |
Yes |
Instant |
Large Corporate |
100M |
1B and Above |
|
Secure Pass (Hard/Soft) |
Yes |
NEFT |
All Segments |
100M |
100M |
On Internet Banking Home Page, https://ibank.ubagroup.com , please click on Forgot your USER ID. Enter your account number, click submit and your USER ID will be sent to your registered e-mail address.
Yes, when you enroll on Internet Banking, You can specify which accounts you want access to using your user ID.
On Internet Banking Home Page, https://ibank.ubagroup.comm, click on forgot your password, enter your Internet Banking USER ID and submit. You will be asked to provide the answer to any security question you set at registration and a new password is automatically generated and sent to your registered e-mail address.
Corporate users with Approval/Authorizer roles can reset passwords for all users in the same organization by following the steps below.
- – Log in to https://ibank.ubagroup.com/
- – Click on MENU > MORE > CORPORATE ADMINISTRATION > ACCESS MANAGEMENT > MAINTAIN USER ACCESS DETAILS.
- – Search for the User you wish to reset password, click on the name then Click Set Password.
- Select the Set password box and click Continue
- – Enter secure Pass response and Click Submit
You will see a confirmation message and the user will receive a password reset email immediately.
Your new password expires after 1hr if you don’t activate.
However, you can still use the expired password to trigger a new password. On the Internet Banking site, enter your User ID with the expired password and click on RESEND. A new password will be sent to your registered phone number and email address.
Getting started again is easy! Click forgot user ID to retrieve your user ID, then, click forgot password to retrieve your password.
Click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com
Our Internet Banking platform is very secure. Some of the platform’s security features include;
- – Two level authentication (password + token) available each time you transact on Internet Banking
- – Image and Phrase security feature to guard against phished sites.
- – Virtual keyboard for use on open networks and public spaces so that key loggers are unable to capture your account details.
UBA Internet Banking platform is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com.
In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc, as a hint, the last 3 digits of the account used is stated in the body of the e-mail you received.
You can get a hard token device at any UBA branch at N2,500. For more flexibility, Secure pass (Software Token) is available for free in apps stores for download and instant activation for your transactions.
Your user ID is your company name, dot, your first name. For example: DoeLimited.John.
- – Bulk upload transfers
- – Bill Payments
- – Flight Payments
- – Account Statement download
Yes, Authorizers can use the Internet Banking App to authorize payments.
The acceptable file formats include; Excel, Txt and CSV (Comma-Separated Values) files.
Yes, you can.
The platform supports multilevel approvals. You can specify the number of approvals required to complete transactions. Transactions will only be processed once approved by the final approver.
Yes, there is a checker process. The verifier authenticates what the initiator has uploaded and the Authorizer validates as the final approval.
Yes, statements can be download in in PDF, Excel, MT940 formats.
No, token verifications are only required during file upload validation, transaction verification and final authorization.
The verifier and the Authorizer will receive an email notification. There is also a notification button on the dashboard that shows the awaiting approval icon.
Customer can customer can click on ‘forgot User ID’ and input your account Number and your User ID will be sent an email to the registered Email Address.
To reset your password, click on ‘Forgot Password’ on the login page, input your User ID and follow the on screen prompts
- – Multiple debit, Multiple credit
- – Single Debit, Multiple credit.
- – NAPs Single Debit, Multiple Credits
- – NEFT
- – Multiple debit, Multiple credit – Maximum of 50 Transaction per upload
- – Single debit, Multiple credit – Maximum of 50 Transaction per upload
- – NAPs Single Debit, Multiple Credits – Maximum of 5,000 transactions per upload to other Banks.
- – IFT (UBA – UBA) – Maximum of 5,000 transactions per upload
Once a transaction is initiated, the approver can choose to reject using the steps below:
– For Multiple Debit, Multiple Credit (MDMC), on-screen and prepaid card transactions;
- Menu>> Transactions >> status of transaction >> view approval queue >> click on the multi-records actions dropdown to reject or via a click on the arrow for more options
– For Bulk uploads:
- Menu>> Transactions >> BULK Uploads>> Approve/reject Uploaded files >> click on the arrow for more options>> You can then either approve/reject/view transaction history.
– NAPS and NEFT Transaction Details
- Menu>> Transactions >> Bulk Uploads >> Select view NAPs uploaded file details for NAPS transactions or Select view NEFT uploaded file details for NEFT transactions>> Click on the transaction which you want to view and the details will be displayed as seen below. This can also be downloaded in either Excel/PDF/Txt format.
– To View Other Bulk Payments (SFU, MDMC, SDMC AND Card Payment Upload)
- Menu>> Transactions >> status of transaction >> view completed transactions >> Find the transaction via the search criteria
Menu>> Transactions >> status of transaction >> view transactions history >> select the transaction by clicking on Entry ID>> Details will be displayed as seen in the attached and can be downloaded in Excel/PDF/Txt format
Menu>> Transactions >> Initiate Funds Transfer >> Initiate Multiple transactions>> Fill in the required details to proceed.
Note: New records can be added if necessary as it can accommodate up to 30 records at once
Corporate users with Approval and Authorizer rights can reset passwords for other users on the platform. See steps below:
- – Log in to https://ibank.ubagroup.com/
- – Click on MENU > MORE > CORPORATE ADMINISTRATION > ACCESS MANAGEMENT > MAINTAIN USER ACCESS DETAILS.
- – Search for the User you wish to reset password, click on the name then Click ‘Set Password’.
- – Select the ‘Set password’ box and click ‘Continue’
- – Enter secure Pass response and Click ‘Submit’
- – See confirmation message below and the user will receive a password reset email immediately.
For further enquiries, contact internetbankingteam@ubagroup.com or call 01-2808822 or 0-700-2255822
Internet Banking can be accessed from any internet-enabled devices – computer, laptop, smart phones etc. via https://ibank.ubagroup.com. For ease of access and use, you can download Internet Banking apps from stores
There are flexible options for enrolment/registration. They include:
- Instant Self-Registration – with your debit card, individual customers can start and finish enrolment from our Internet Banking login page https://ibank.ubagroup.com by clicking Instant Self-Registration button. It takes less than 2 Minutes to complete this process!
- Enrolment via account opening – Customers who visit the business office can be instantly enrolled on Internet Banking during the process of account opening.
- Enrolment through our Business Offices – Existing customers can walk into any of our Business Offices to fill a form to be enrolled on Internet Banking. New customers that request Corporate customers can also give instruction on their letterhead to RMs or Business Offices to enrol their desired users – there is no limit to the number of users who can be enrolled under a corporate user
Please confirm what limit is applicable to you. You may need to give an instruction and execute indemnity at any of our Business Office for higher limits
Except during scheduled maintenance periods, our internet banking platform can be accessed 24 hours a day, 7 days a week and from anywhere in the world.
Click on forgot password option, input your USER ID and follow the prompts.
Your password must be minimum of six Characters and must be alphanumeric.
You can change your USER ID anytime you wish. Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.
Yes, you can use either your hard token or soft token to complete your transaction.
Retail Limit
| Token Type | Indemnity in Place | Transaction value date | Per Tranx | Per Day |
|---|---|---|---|---|
| One Time Password (OTP) | N/A | Instant | 200k | 200k |
| Secure Pass(Hard/Soft) | No | Instant | 1M | 1M |
| Secure Pass(Hard/Soft) | Yes | Instant | 5M | 5M |
| Secure Pass(Hard/Soft) | Yes | NEFT/Clearing Session | 5M | 10M |
Corporate Limit
| Token Type | Indemnity in Place | Transaction value date | Business Segment | Per Tranx | Per Day |
|---|---|---|---|---|---|
| One Time Password (OTP) | N/A | N/A | – | N/A | N/A |
| Secure Pass(Hard/Soft) | No | Instant | All Segments | 10M | 10M |
| Secure Pass(Hard/Soft) | Yes | Instant | SME I | 100M | 100M |
| Secure Pass(Hard/Soft) | Yes | Instant | SME II | 100M | 500M |
| Secure Pass(Hard/Soft) | Yes | Instant | Meduyn Corporate | 100M | 1B |
| Secure Pass(Hard/Soft) | Yes | Instant | Large Corporation | 100M | 1B and Above |
| Secure Pass(Hard/Soft) | Yes | NEFT | All Segments | 100M | 100M |
On Internet Banking Home Page, https://ibank.ubagroup.com , please click on forgot your USER ID. Enter your account number, click submit and the USER ID will be sent to your registered e-mail address.
Yes, when you enrol for UBA’s Internet Banking Service, Internet Banking, You Can specify which accounts you want access to over the internet and can have access to all of them using one single user ID.
On Internet Banking Home Page, https://ibank.ubagroup.com , please click on forgot your password? Enter your Internet Banking USER ID on next screen and submit, then provide an answer to any security question set by you and a new password is automatically generated and sent to your registered email address.
Password expires after 1hr. You can still use the expired password to send a new password to yourself. On the Internet Banking site, input your UserID with the expired password and click on RESEND. A new password would be sent to you via phone and Email.
Getting started again is easy! Click forgot user ID? To retrieve your user ID, then, click forgot password? to retrieve your password. Now, you are good to go
Please click the link Internet Banking Quick Guide for more info. If you need further assistance, kindly contact cfc@ubagroup.com
Our Internet Banking is very secure, we have gone to great extent to protect you and your funds when using Internet Banking, you have two level authentication (password + token) available each time you transact on Internet Banking, we have also introduced an Image and Phrase Security feature to guard against phished site. In Addition, there’s the virtual keyboard for use on open networks and public spaces so that key loggers will not capture your details. Internet Banking is protected with the best-in-class security technology. To further protect your profile, do not share your credentials with anyone, do not
click on any suspicious link, when you are in doubt, always contact cfc@ubagroup.com
In Nigeria, all accounts use the NUBAN system, all accounts are 10 digits, your login credentials are in the PDF attached to the mail you received, the PDF has been pass-coded using the last 7 digits of ANY of your 10-digit account numbers with UBA Plc, as a hint, the last 3 digits of the account used is stated in the body of the e-mail you received.
If you desire a hard token, you can get it at any UBA Business Office and it costs 2,500 Naira. For more flexibility, U-Token is available for free in apps stores for download and instant activation for your transactions.
Yes, FX transfer is available to both Retail and Corporate Customers. Daily limit is $10,000 per day.
Your user id is your company’s name dot your first name. For example: OUTORILTD.AUGUSTA
- Bulk upload
- Transfers
- Bill payment
- Flight payment
- Statement download etc
Yes, Authorizers can use the Internet Banking App to authorize payments.
Yes, Excel, Txt and CSV (Comma-Separated Values).
Yes, you can.
The system supports multilevel approvals. You can specify the number of approvals for completing a transaction. The transaction will be processed once it has been approved by the final approver.
Yes, there is a maker checker process. The verifier authenticates what the initiator has uploaded and the Authorizer validates as the final approval.
Statements download is available in PDF, Excel, MT940 format.
No, there will be no need to login using token as a corporate user. Token verification is required during file upload validation, Transaction verification and final authorization.
The verifier and the Authorizer will receive a mail notification stating that there is a file awaiting verification/approval. Likewise, there is a notification button on the dashboard that shows the awaiting approval icon.
Customer can customer can click on ‘forgot UserID’ and input your account Number and your UserID will be sent an email to the registered Email Address.
There are different types of Bulk upload as seen below
A – Multiple debit, Multiple credit
B – Single Debit, Multiple credit.
C – NAPs Single Debit, Multiple Credits
D – NEFT
A – Multiple debit, Multiple credit – Maximum of 50 Transaction per upload
B – Single debit, Multiple credit – Maximum of 50 Transaction per upload
C – NAPs Single Debit, Multiple Credits – Maximum of 5,000 transactions per upload to other Banks.
D – IFT (UBA – UBA) – Maximum of 5,000 transactions per upload
Magic Banking
Dial *919# and select ‘PIN Setup’ to change/reset your PIN
The existing limits are:
PIN – N20,000 per transaction and per day
Token – N1m per transaction and per day (for customers with token but no indemnity)
Note: Airtime purchase has been limited to N5,000 per day and the only PIN authentication is required
You can only register with either your bank account or your prepaid card. You cannot have both registered on the same profile.
You have to be enrolled for SMS alert and the number you are dialing the code from must maintained on the account/prepaid card you are trying to enrolled.
You do not need airtime to use the airtime top-up strings (for Etisalat and MTN). Etisalat and Airtel will be done shortly. For other services, telco USSD usage charges may apply.
There are two registration options:
To do this, dial *919# to see the Main Menu and select your desired option. If the user is not yet registered, she/he would be presented with registration options:
With UBA Account
With UBA Prepaid Card
Please contact our 24/7 Customer Fulfilment Center (cfc@ubagroup.com), 234-700 2255-822
Mobile Banking
For additional enquiries, please contact our 24/7 Customer Fulfillment Centre via cfc@ubagroup.com, 234-700 2255-822, 234-1-2808-822 or Live Chat available on the log-in screen of the app
If you are out of data or in a weak internet region, you can still use our magic banking code *919# to transact. Simply dial *919# and follow the prompt. Please note that the same PIN used for your UBA Mobile Banking will be used for UBA Magic Banking.
To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using:
- UBA Debit Card
- UBA Prepaid Card
- UBA Account + Secure Pass
Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here - Continue Branch SignUp
Note: For Branch sign up, visit any UBA Business Office.
When you change your device and/or download a new app, your profile will become temporarily inactive. This is to prevent unauthorised access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions.
If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen
You can change your PIN by clicking on Change PIN under the Setting menu (after login)
- Download UBA Secure Pass from the apps store
- Activate the app, set your PIN and you are good to go!
For self-administration on UBA Secure Pass, click here
Note:
a. You may need may need to visit a UBA Business Office if you are prompted that “The user you specified is not eligible for One-Time Password (OTP) login”
b. The same secure pass can be used for both UBA Direct Banking and Mobile Banking
The following transaction limits apply:
PIN – N200, 000/day
OTP – N200k per day
Secure Pass – N1miliion/day
Note: For higher limits, up to N5million per day, you will need to visit any of our Business Offices or contact CFC to execute an indemnity. Please note that these limits are as regulated by the CBN.
Yes, when doing your transactions, there is a tab for save to favorites list to add your favourites. You can then be selecting from your favourite list in subsequent transactions.
Note: Your favourite can be edited/deleted from settings, by sliding the favourite to the left.
After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.
You can check the location of the nearest UBA ATMs and know if the ATMs are active (i.e. dispensing cash) or inac tive (not dispensing cash). You also can take a tour to know what you can do with the mobile app and contact our 24/7 CFC via phone, email or Live Chat
AGMESIS Loan
AGSMEIS means Agri-Business Small and Medium Enterprise Investment Scheme is a loan of 5% per annum implemented by the central bank of Nigeria through UBA as a disbursing bank for empowering potential entrepreneurs with the necessary equipment and working capital to kick start their businesses.
Central Bank of Nigeria Entrepreneurship Development Institutions are public and private institutions approved by the Central Bank of Nigeria to carry out vocational and entrepreneurship training for Entrepreneurs and SMEs
All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry
Yes. UBA will be the disbursement bank for your loan amount since it is paramount you have an account with the bank.
YES. To be qualified to assess this loan you need to be trained and certified by any of CBN approved Entrepreneurial Development Centers closest to you. Accredited EDIs are all over the nation.
In an instance of asset acquisition; the asset acquired becomes the collateral and must be registered with National Collateral Registry(NCR).
For Working Capital Loan of N500,000 and below; the collateral is Personal Guarantee of the borrower.
If the working capital is above N500k, the obligor will submit a receipt of assets previously purchased, to cover the balance of the exposure
Only eligible entrepreneurs that have been trained and certified will submit their application forms to the EDIs indicating United Bank for Africa as the disbursing bank for onward submission to CBN.
One of the eligibility criteria is to be certified by a CBN approved Entrepreneurial development institutes.
You can get this information from our SME page on our website or visit the closest branch to you, to inquire of an EDI closest to you.
Africash
- Benin Republic
- Burkina Faso
- Cameroon
- Chad
- Congo Brazzaville
- Congo DRC
- Cote D’Iviore
- Gabon
- Ghana
- Guinea
- Kenya
- Liberia
- Mali
- Mozambique
- Senegal
- Sierra Leone
- Tanzania
- Uganda
- Zambia
All Micro, Small and Medium Enterprises in the Agriculture sector, Education, Manufacturing, Service sector, including Information and Communication (ICT) and the Creative Industry
Africash is online real-time. The beneficiary gets money instantly
The service can be used to send and receive money across UBA locations in Africa. Simply visit any UBA branch or agent locations across Africa and ask to send money with Africash
The sender bears the cost and the charges are affordable.
- – PIN code
- – Test Question & Answer
- – Valid means of identification in line with regulatory provisions in each country
Click credit
It is a fully automated instant loan for salary earners. This is enabled on all our digital channels -USSD, Leo WhatsApp and Facebook, Mobile Banking, and Internet Banking.
Dial *919*28# or apply on any of our digital channels. (Leo, Mobile Banking and Internet Banking).
- USSD Short Code [*919*20#]
- UBA Mobile Banking Application or
- Chat with LEO
- – Search for “UBACHATBANKING” on Facebook with the verified logo (Blue Tick).
- – Send a “HELLO” to +2349030019007 on WhatsApp.
- You could also walk into any of our Business Offices nearest to you to open one.
You can get up to N 1,000,000.00 (One million naira)
You can enjoy a flexible loan tenor up to 12 months.
No Processing and paperwork! Just dial away and obtain your loan in less than a minute!
To be eligible for the loan, customers must have received their salary through UBA for the last 6 months.
Confirmation status of applicant in the place of employment is not required for loan eligibility.
No documents required. Once again, just dial awayyyyyy!
You must have been receiving your salary through UBA for at least six months before you can be qualified for this product.
There are no fees on this product.
The applicable interest rate is 21% p.a. (1.75% monthly)
HRIS
This is country specific.
For instance in Nigeria, what is required is the 10 digit NUBAN number.
Not more than 72hours which includes training on the solution
MoneyGram
Yes, customers without BVN can provide any of the other forms of ID and must be referenced by an account holder of the bank.
Yes, with BVN walk-in customer can collect MoneyGram transfer.
No. Transactions can only be paid in Naira.
No, your transaction reference is pin which secures the transaction do not communicate same to any third party, you will be required to key-in the 8 digit number on pin pad to pull funds.
UBA Moni
Agents representing UBA will have a “UBA Moni Agent” signage as part of their identification in addition to other branding materials.
All customers who want to deposit or withdraw cash, send money or intending customers who would like to open an account with UBA.
Apart from account opening, cash deposit, withdrawal and transfer, you can also register for Bank Verification Number (BVN) and pay bills.
Your transaction will be authenticated using soft token (OTP – One Time Password) before it is completed. You will also receive SMS notification from the bank as proof of your transactions.
Yes, you can. Potential agents must be an existing retail business owner and complete an enrolment form. Existing POS Merchants can also become UBA Moni Agents.
Our agents work closely with relationship managers who handle complaints promptly.
Yes, UBA Moni Agents will be advised to open a standard saving account.
If you have further question or enquiries, please send a mail to ubamoni@ubagroup.com
UBA Naira Credit Card
- Simply walk into any UBA branch or visit our website at ubagroup.com to download the credit card application form, fill in and submit to the Customer Service Officer at any of our branches nationwide.
- Any employee of approved corporates whose salary account is domiciled with UBA
- – Easy access to cash with a revolving line of credit.
- – Enjoy up to 45 days’ interest free credit.
- – Flexible repayment option with as low as 10% minimum monthly repayment required.
- – Enjoy amazing discounts at partner Restaurants & Hotels, Lounge access, etc. across the world.
- – Withdraw cash from ATMs or make payments on terminals locally or internationally.
- – Make online bill payments, hotel reservations, car rental services and online shopping.
Yes, your UBA Naira Credit Card can be used locally and internationally at any ATM or POS outlet which has the Visa logo, the Internet, and POS terminals.
The cycle runs from the 15th of every month to the 15th of the next month when the credit card statement showing transactions details within the period and amount due for repayment will be sent to the cardholders’ registered email address.
Monthly interest rate of 3% on cash advance (withdrawals made on ATM) and 2.5% on POS/WEB.
Yes- There is a 45 day interest free period on POS/Web transactions provided 100% repayment is made on the due date. Less than 100% repayment will result in 2.5% charge on the outstanding balance.
- You are expected to make at least a minimum monthly repayment of 10% on the outstanding balance. However, customers can opt to repay higher amounts e.g. 20% to100% of the outstanding balance.
- Fund your repayment account on or before the 30th with the amount for your chosen repayment plan as it will be debited from your account on the 30th of each month.
Fund your repayment account on or before the 30th with the amount for your chosen repayment plan.
When you default on the minimum monthly repayment by the 30th of the month being the due date, a late repayment fee being 1% of the outstanding balance from the date it was not paid will be charged to the cardholder.
General Frequently Asked Questions
Please call customer fulfimnet center on 07002255822 or send an email to cfc@ubagroup.com
This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822
Nuban is your bank account number
Maximum transfer limit on the mobile app is 200,000 and be extended to a maxiumum of 5 million naira only
This may be due to an error or network issues. Please log out and log in again. If challenge persists please call the customer fulfiment center on 07002255822
Your mobile banking ID is your mobile number
Maximum transfer limit on the mobile app is 200,000 and be extended to a maximum of 5 million naira only
4 Million- International
300,000- Local
Transfer Limits may vary based on class of account or what digital channel is being used for the transaction
Visit setting,>>self service>> transfer limit to increase your limit
Retail – 10 Million Daily
SME-500 Million
Corporate – 1Billion
Visit setting,>>self service>> transfer limit to increase your limit
The Federal Government of Nigeria (FGN) released a policy directing all banks to apply a Stamp Duty Charge of N50 when you receive N10,000 and above effective February 1, 2020. This fee is remitted straight to the Central Bank of Nigeria (CBN).
You can buy or sell shares through UBA Securities Limited. Please see their contact details below:
UBA Securities Limited
Customer Services
UBA House | 12th Floor
57, Marina
P. O. Box 2406,
Lagos, Nigeria
Email: ubastockbrokers@ubagroup.com
Telephone: +234-1-2808919
www.ubacapitalgroup.com
- UBA’s financial year-end was originally March of each year. After the merger of UBA and STB, with effect from 1 August 2005, the bank’s financial year-end was changed to September. However, with the CBN policy on uniform year end, the reporting period is now December. In addition, UBA reports interim results of the group every three months to the Nigerian Stock Exchange and to shareholders in the Nigerian Press within 15 days after the expiration of the reporting period.
Currently UBA shares are listed on the floor of the Nigerian Stock Exchange. UBA also has an unlisted (Global Depository Receipt) programme currently administered by the Bank of New York Mellon
Yes you can. Kindly contact our registrars, Africa Prudential Registrars Limited to set this up. Please see their contact details below:
Business Development and Relationship
Management Unit
Africa Prudential Registrars Limited
220B, Ikorodu Road, Palmgrove
Lagos, Nigeria
Email: info@africaprudentialregistrars.com
Telephone: +234-1-4606460
www.africaprudentialregistrars.com
Any enquiries of this nature relating to your shareholding should be directed to the Registrars who can be contacted at the addressed below:
Relationship Management Unit
Africa Prudential Registrars Plc
220B, Ikorodu Road,
Palmgrove, Lagos.
Office: +234-1-8205521, DL:014606479,
Mobile: +234-802-372-1200
E-mail: info@africaprudentialregistrars.com
Website: www.africaprudentialregistrars.com
The merger between United Bank For Africa Plc and Standard Trust Bank Plc came into effect on 1 August 2005.
The current tax legislation requires that a withholding tax of 10% be deducted at source from all dividend payments.
With effect from 24 July 1991, UBA has one class of ordinary shares, denominated in 50 kobo each. Each share has the same voting rights at annual general meetings and other shareholder meetings.
UBA has paid dividends consistently on its ordinary shares every year. UBA’s board believes in rewarding shareholders for their continued support and resolves to paying dividends when the bank reports profits.
UBA’s financial statements are prepared in accordance with the International Financial Reporting Standards (IFRS), all relevant provisions of the Financial Reporting Council (FRC), as well as guidelines and circulars issued by the Central Bank of Nigeria (CBN) on the treatment of specific accounting issues.
Messrs PricewaterhouseCoopers (Chartered Accountants).
Any enquiries relating to the non-receipt of your dividend entitlement advice or dividend payment should be directed to the Registrars:
Relationship Management Unit
Africa Prudential Registrars Plc
220B, Ikorodu Road, Palmgrove, Lagos.
Office: +234-1-8205521, D/L:014606479,
Mobile: +234-802-372-1200
E-mail: info@africaprudentialregistrars.com
Website: www.africaprudentialregistrars.com
Dividends are declared in Nigerian Naira.
Two STB ordinary shares of 50 kobo each were exchanged for one UBA Ordinary share of 50 kobo each as contained in the scheme of merger approved by the shareholders.
The Annual General Meeting of UBA Plc holds at the beginning of every financial year. The policy of UBA is to hold its AGM as soon as the financial results have been audited and approved by regulatory authorities. With the recent change in financial reporting period to December, it is expected that the AGM would hold between March and May of every year, barring all unforeseen circumstances.
Apple Business Chat
LEO Apple Business Chat is an instant messaging service developed by UBA for Businesses. This service enables users sends messages over the Internet to the Leo, using their data. UBA Customers can carry out their basic banking and financial needs via an interactive and fun text as though they are texting with a friend. The service only works when the user has an Internet connection.
The platform is available to everyone that has an Apple Device – Both UBA and non-UBA customers.
Note: As an existing UBA customer, you must be enrolled on SMS alert to enjoy this service.
To Activate Apple Business Chat on your iOS Device, go to your device Settings, select messages and turn on the Messages app service. Once activated, you can proceed with chatting Leo
You can open a UBA account on Leo ABC. It is easy and instant and the account can receive funds and transact immediately. No need to visit any UBA Business Office.
Note: A maximum of N50, 000 can be deposited into the new account at once and the account can only have a maximum of N300, 000 operating balance. For you to enjoy higher transaction limits, you will have to visit a UBA Business Office
Absolutely YES! You can enjoy more banking freedom of doing your banking transactions on the Apple Business Chat just by chatting with LEO.
The services available include: Balance Enquiry Check Balance, Mini Statement, Send Money, Prepaid card Funding, Buy Airtime, open a UBA Account, ATM/Branch locator, Complaints and other Banking Services.
The applicable charges are as tabulated below
| Transaction/Service Type | Fee Charge |
|---|---|
| ABC Subscription charge | N100 Monthly (1st Month is free) |
| Inter Bank Transfer N/B: Staff account is free | N52.50 |
| Loading Prepaid Card | N100 |
| Account Opening | Free |
| Intra-Bank Transfer | Free |
| Airtime Purchase | Free |
| Check Balance | Free |
| Mini Statement | Free |
| Bill Payment | N105 |
| Statement to Embassy | N1,050 + (N21 *no of pages) |
| Statement to Other Banks | N42 |
| Transaction Type | Authentication | Daily limit |
|---|---|---|
| Transfers & Bill payments | PIN | Maximum N20,000 |
| Transfers & Bill payments | PIN + OTP | Max. N200,000 |
| Transfers & Bill payments | Secure Pass | Up to N1,000,000 daily |
| Airtime Top-up | PIN/OTP/ Secure Pass | Min of N100 Max. of N10,000 |
| Other Services: • Check Balance • Mini Statement | PIN/OTP | N/A |
If you open an online account on Leo, your limit is N50k per transaction. If you are unable to create PIN, then you will be limited to N10k per day using just OTP.
Note: Limits are subject to regulations and can be changed with/without notice
There is no maximum number of accounts that can be linked to the Leo Apple Business Chat profile provided the Customer ID or mobile number on all the accounts are the same.
Just type complaint on Leo Apple Business Chat interface and select the category (ATM Withdrawal, Money Transfer and Airtime Purchase), input the transaction details of the failed transaction, then a ticket ID will be generated to enable you track your complaint and expected TAT will also be advised.
You can request/stop/confirm Cheques, Lodge & Track complaints, Block card, profile your card when travelling abroad.
Leo on Apple Business Chat is protected with the best in-class security technology. It is safe and secure. To further protect your profile, do not share your Transaction Authentication Pin detail with a third party and your phone should be password protected. When in doubt, contact cfc@ubagroup.com.
Campus Ambassador
UBA reviews application from the online form and shortlists students that possess and demonstrated the requisite skills for the role.
Please send an email to campusambassadors@ubagroup.com
An announcement would be made annually with respect to when registration may commence.
The campus ambassador permeates UBA into the lifestyle of youths on campus and constantly seek to identify new and innovative ways to maximise UBAs reach across universities in Africa and across other regions we have a presence.
This role is currently open to Nigerian students. We plan to roll out in other African countries soon
No. We accept applications across all disciplines. Be sure to communicate your eagerness to embrace new experiences and learn new skills proactively
One academic year, subject to renewal based on satisfactory performance.
We currently recruit 30 ambassadors on a yearly basis.
Yes, you can apply again in any subsequent year
The successful candidates would be invited for an orientation course at 57 Marina UBA Head Office, Lagos. UBA would cater for flight and travel logistics, feeding and accommodation.
Foreign Exchange (FX Mart)
The FX Mart service is available in all UBA Business Offices.
PTA stands for Personal Travel Allowance.
BTA stands for Business Travel Allowance.
No, UBA FX Mart will sell to both a ccount holders and walk – in customers.
Absolutely, as long as the quarterly limit for PTA/BTA is not exceeded. The US dollar is the base currency.
No, you can only purchase one allowance at a time.
Foreign exchange can be purchased by holders of Nigerian passports who are 18 years and above
Yes you can. The minimum purchase amount is $100 or it’s equivalent in other currencies.
At this time, FXMart only deals with the three major world currencies, US Dollar, British Pounds and the Euro.
GDR Programme
A shareholder wishing to convert Nigerian Stock Exchange-listed ordinary shares in to GDRs should, in the first instance, request that their broker contact the GDR Broker Desk at The Bank of New York. Contact details are:
Mark Lewis
Office: +44 207 163 7407
mark.lewis@bnymellon.com
Damon Rowan
Office: +44 207 163 7511
damon.rowan@bnymellon.com
Jac ek Jankowski
Office: +44 207 163 7427
jacek.jankowski@bnymellon.com
A GDR is a negotiable certificate representing ownership of shares. GDRs are quoted and traded in US dollars. Also, the dividends are paid to investor in US dollars. GDRs were specifically designed to facilitate the purchase, holding and sale of non-US securities by foreign investors.
In order to get a CCI on conversion of GDRs into ordinary shares, documentation must be submitted to The Bank of New York Mellon. Further contact information:
Mr Patrick Small.
Tel: +1 212 815 2783
psmall@bankofny.com
Mr Neftali Alger.
Tel: +1 212 815 2037
nalger@bankofny.com
All relevant documentation must be completed and submitted to:
The Bank of New York Mellon
101 Barclay Street
New York, New York 10286
Faxes sent for the attention of:
Mr. Patrick Small
Mr. Neftali Alger
Fax: +1 732 667 9101
Due to capital movement restrictions in Nigeria, a Certificate of Capital Importation (CCI) should be obtained by any investor in order to be able to repatriate funds out of Nigeria. Please note that CCI’s can only be issued to Non-Nigerian domiciled investors.
You can buy a GDR through a broker, just as you would any other security. If you need a broker, you can contact:
UBA Capital
3rd Floor,
2-4 King Street
London SW1Y 6QL
+44 207 766 4600
info@ubacapital.com
UBA runs a GDR programme to enable foreign institutional investors to hold and trade UBA shares without having to expatriate funds into Nigeria.
UBA has run a bifurcated GDR programme since 8 May 1998 under the CUSIPs 90953F104 (144A), symbol UBAFYP and 90953F203 (Reg S). On 20 March 2007, UBA issued new Reg S GDRs to international investors, under a temporary CUSIP 90953F302. It is anticipated that Early in 2008 the programmes will be merged under a single CUSIP.
The Bank of New York Mellon. The depositary bank plays a key role in the process of issuance and as cancellation of GDRs. It also maintains the GDR holder register and distributes the dividends in US dollars. For additional information, please visit our profile at the Bank of New York Mellon’s website here.
For additional information not contained on this website, please visit www.adrbny.com. Go to the DR Corporate Actions or DR Dividends Distribution buttons on the vertical scroll bar on the left and then enter company name, CUSIP or symbol.
The GDRs are preferred by some investors who are unable to hold Nigerian securities for compliance reasons or due to a lack of the appropriate infrastructure for holding an Ordinary share (a local custodian). The GDRs also trade, clear and settle according to international market conventions rather than those prevalent in Nigeria.
Dividends are paid in US dollars.
Investors receive annual reports and proxy materials in English.
The GDRs are traded Over-The-Counter. The ratio between the ordinary share and the GDR is 1:200.
Investor FAQ
UBA shares are listed on the Premium Board of the Nigerian Stock Exchange, with ticker symbol as “UBA”. The Bank also has an OTC-traded GDR programme (through The Bank of New York Mellon) which enables foreign institutional investors to hold and trade UBA shares without having to expatriate funds into Nigeria. Additional information on the GDR is available here
You will need the assistance of a licensed stockbroker to purchase UBA’s shares on the Nigerian Stock Exchange (NSE). You can access a list of stockbrokers licensed by the Nigerian Stock Exchange here. The applicable steps are summarised below:
- Step 1: Approach a licensed stockbroker to open a brokerage account, together with a Central Securities Clearing System (CSCS) account
- Step 2: Submit required documents to the stockbroker
- Step 3: Fund your brokerage account
- Step 4: Submit your ‘BUY’ trade order through your stockbroker
Historical annual and interim financial reports of the Bank can be downloaded here.
The Bank holds its AGM two or three months after the financial year ends. The exact dates are typically announced by the Company Secretary through a press release.
Kindly contact the company Registrar here; or email investorrelations@ubagroup.com
Africa Prudential Plc
220B Ikorodu Road
Palmgrove Bus Stop, Palmgrove
Lagos, Nigeria
Phone +234-1-8752604
www.africaprudentialregistrars.com
UBA Loans
Click credit
This is an Instant Loan Product that is fully automated end to end and is enabled on all our digital channels (USSD, Leo WhatsApp and Facebook, Mobile Banking and Internet Banking). It is available to all salaried individuals who receive their monthly emoluments through UBA.
To apply for the Click Credit, Dial the USSD Code *919*28# or type “Instant Loan” on any of the aforementioned digital channels.
To enjoy this product, you would need to operate a salary account with UBA. You could follow the easy steps provided by any of our e-channels which include:
- USSD Short Code [*919*20#]
- UBA Mobile Banking Application or
- Chat with LEO
- – Search for “UBACHATBANKING” on Facebook with the verified logo (Blue Tick).
- – Send a “HELLO” to +2349030019007 on WhatsApp.
You could also walk into any of our Business Offices nearest to you to open one.
- You can get up to N 5,000,000.00 (Five million naira)
- You can enjoy flexible loan tenor up to 12 months.
No Processing and paperwork! Just dial away and obtain your loan in less than a minute!
To be eligible for the loan, customers must have received their salary through UBA for the last 6 months.
Confirmation status of applicant in the place of employment is not required for loan eligibility.
- No documents required. Once again, just dial awayyyyyy!
You must have been receiving your salary through UBA for at least six months before you can be qualified for this product.
There are no fees on this product.
The applicable interest rate is 19% p.a. (1.58% monthly)
Personal loans
To apply for any of our loan facilities, kindly visit our dedicated lending platform Integrated Credit Express (ICE) https://ice.ubagroup.com:8463/kast le/ikastle.html
or walk into any of our Business Offices nearest to you or send an E-mail to your Relationship Manager and you will be guided appropriately.
To enjoy any of our loan facilities, you would need to open a salary account with UBA. You could follow the easy steps provided by any of our e-channels which include:
- USSD Short Code [*919*20#]
- UBA Mobile Banking Application or
- Chat with LEO:
- – Search for “UBACHATBANKING” on Facebook
- – Send a “HELLO” to +2349030002455 on WhatsApp.
- You could also walk into any of our Business Offices nearest to you.
- You can get up to N 30,000,000.00 (Thirty million naira) depending on your salary and other set terms and conditions.
- You can enjoy flexible loan tenor up to 60 months.
The UBA Personal Loan facility request takes about 48 hours for loan disbursement, upon receipt of all required documentation.
To be eligible to obtain a loan facility, the following criteria are to be met:
- You must be a confirmed staff
- Your employer must be on the approved list of organizations for Personal Loans
To obtain the UBA Personal Loan, you would need to provide the following documents:
- A duly completed Loan Application Form.
- A copy of your pay slip and bank statement of account indicating salary inflows in the last 6 months.
- A letter of awareness from your current employer.
To be eligible to apply for the UBA Personal Loan Product, you must have been confirmed as a staff by your organisation.
Asset Finance
This product offers loans to customers whose salaries are domiciled with UBA for acquisition of assets of their choice from any of the approved vendors by the Bank.
With UBA Asset finance loan, you can acquire the following asset categories:
- Home appliances
- Electronic devices
- Phones
- Generators
- Solar systems
- Furniture
Yes, provided your income can support additional facility subject to approved percentage of your salary for loan repayment.
No. However, you can place independent loan requests to acquire assets from different vendors.
- No, you do not need additional collateral for asset financing. Asset financed serves as the collateral.
- Yes, there are after sales service on certain items as specified by the vendors.
Customer is required to make available a minimum equity contribution of 30% of the cost of asset to be acquired, whilst the Bank will provide the balance of the cost as loan.
Auto Loans
This product offers loans to customers whose salaries are domiciled with UBA for acquisition of automobiles from any of the approved vendors by the Bank.
With UBA Auto loan, you can acquire the following vehicles:
- Mercedes
- Honda
- Hyundai
- Kia
- Suzuki
- Benz
- Ford
- Toyota
- Mitsubishi
- Nissan
- Volkswagen
Yes, provided your income can support additional facility subject to approved percentage of your salary for loan repayment.
No, you do not need additional collateral for auto financing. Vehicle financed serves as the collateral.
- Yes, there are after sales service on vehicle financed as specified by the retailers.
Customer is required to contribute at the minimum 30% of the cost of vehicle to be acquired whilst the Bank will provide the balance of the cost as loan.
Yes, all financed vehicles will be insured by insurance companies approved by the Bank.
Security
• We employ industry-proven standards and technologies to protect information in our computing environment.
• We protect our systems and networks from the Internet with Firewall systems.
• We use 128-bit SSL encryption technology to protect sensitive information that is transmitted over the Internet.
• We maintain a Global Digital Certificate signed by Verisign® that assures you are, in fact, communicating directly with UBA Bank.
• We control access to your information inside our company by limiting employee access to systems and data.
• Protect your username and password. Avoid choosing easily guessed words or numbers. Avoid writing your Sign In information in a place where others can view it.
• Use the “Sign Out” button to Sign Out from Online Account Access upon completion of your session and close your browser.
• Do not use email for account-specific questions. Email is not normally encrypted and your account information could be intercepted.
• Review your statement information regularly for unauthorized transactions.
• Phishing is an internet scam (spoof) in the form of an email or pop-up box. The emails and pop-ups link to sites that look like well-known legitimate businesses and ask you to provide and confirm personal, financial, or password information.
• Legitimate businesses do not ask for this information unless you initiate a request for a service. Please DO NOT RESPOND to these emails requesting personal identity, accounts or password information.
• Scam emails often contain misspelled words, poor grammar, awkward or unprofessional writing and typos.
• Be suspicious of urgent or alarming appeals that request security information.
• If you believe you have received a phishing email that claims to be from UBA Bank forward the suspicious email to cfc@ubagroup.com
• To learn other ways to avoid email scams and deal with deceptive spam visit the Federal Trade Commission site at www.ftc.gov/spam
SME
| PARAMETER | MICRO | SMALL | SMALL |
|---|---|---|---|
| SCHEME CODE | SMEMI | SMSML | SMMED |
| Opening Balance | 20,000 | 100,000 | 500,000 |
| Monthly Minimum Turnover Band | N2.5M-9.99M | N10M-49.99M | N50M-100M |
| Fixed Monthly Charge (VAT Inclusive) | N1,050 | N5,250 | N10,500 |
| Default CAMF (if turnover falls below Minimum Turnover) | N1/Mille on Turnover | N0.9/Mille on Turnove | N0.8/Mille on Turnover |
There is no Minimum operating balance but a minimum opening balance.
- Fixed Monthly Charges
- Access to business loans
- On boarding on digital collection solutions
- Access to MSME masterclasses and advisory.
- Access to the bank’s SME events and fairs.
- Access to a free online marketplace (as applicable)
- Fixed Monthly Charges
- Access to business loans
- On boarding on digital collection solutions
- Access to MSME masterclasses and advisory.
- Access to the bank’s SME events and fairs.
- Access to a free online marketplace (as applicable)
Teens Account
UBA Teens is a basic savings account for teenagers. The objective of the account is to give them a sense of inclusion in planning their finances, carrying out transactions and learning to save.
– 50% discount on first debit card issuance
– 13th Month Reward with a maintenance of an SI for 12 months at a minimum of N5,000 (Target-Plan). 10% of the monthly Target plan amount is paid to the customer
– Consistent maintenance of SI above N10,000 for 6 month stand a chance to partake in the Scholarship scheme
– Opportunity for Internship with the Bank
Forms
– Personal Account Opening Form (To be completed by parents with parent’s information or with guardian’s information)
– Signature Specimen form (To be completed by parent or guardian)
Documents required
– Birth Certificate or international passport of the child/teenager.
– One passport photo each of parent or guardian and child/teenager
– Valid and acceptable means of Identification for parent/guardian (e.g. Intl. Passport/Driver’s License/Voters Card)
– Recent Utility bill
Funds
– Minimum Opening Balance of N3,000
– Minimum Operating Balance of N 1,000
-The parent/ guardian till the child comes of age
Yes. First issuance is at a discount of 50%.
New-to-Bank Teen customers by completing the Teens Debit Card section of the Account Opening Form.
Existing Teen customers by completing the Teens Debit Card section of the Debit Card Request Form
The debit card is at 50% discount for first issuance and the standard charge applies for lost or expired cards.
Parents/guardians can monitor teens’ account activity including balance information and recent transactions through online banking/Mobile App/USSD.
Yes. As the signatory on the account, you can transfer money from your child’s account to another account at UBA.
Yes. You can either deposit cash or transfer into the account.
Yes. But Only from a full KYC Teens account
Transaction limits can only be defined and changed by parents/guardians. In addition, parents/guardians can monitor teens’ account activity through online/mobile/USSD banking.
Yes. But only for a full KYC Teens account
The 13th month reward is an amount paid to UBA Teens customers at the end of each year. If they save according to their target plan and roll over their balance to the next year (not withdrawn). Kindly submit a standing instruction of a minimum of N5,000 to begin.
NO, you will not qualify for the 13th month bonus if you do not have a target savings plan
If you withdraw funds early, you will not be eligible for the 13th month bonus that year.
However, your plan will remain in effect and you can be eligible the following year if you stick to your plan. In this case, your plan will revert to Year 1, so you will be eligible for a 10% bonus that year.
Yes, you will earn competitive interest on the accumulated funds in your account even if you do not achieve your target plan –however you will no longer be eligible for the 13th month bonus.
To begin, simply maintain a Standing Instruction of minimum of N10,000 for 6 consecutive months (Without withdrawals)